….it’s been a strange couple of weeks
You may have noticed that I haven’t posted anything in over a week. I took my computer to the Apple store to see if there was anything that could be done to fix the lack of speed and the freezing problems that I had to endure. This is how the journey began. I say journey because after the initial visit I returned at least four more times and spent countless hours on the phone with Apple Support.
None of this is a criticism of Apple. I’ve always loved their products and their service is very professional and friendly. The staff at the store and on the phone spent at least 8 hours with me and it was all free of charge.
After the first visit it was decided that a cable would be replaced, the hard drive would be wiped clean and the newest operating system would be installed. This should have fixed the slowness and freezing problems. My job was to back up the hard drive. When I went home I had to find the external hard drive that I bought three years ago. Just as I was about to give up I found the never opened box in a most unlikely place. I quickly opened the package and plugged it into my laptop and the process began. Four hours later the job was done.
The next day I returned to the store and left my computer with the technician but the job wouldn’t be done until the next day. It was odd not having my computer that night. I even returned to the store close to closing on the off chance that it was ready. No such luck!.
The next day after work I went back to the mall to pick up my computer. Now I had to transfer all my data back into the computer. I thought I knew how but soon after starting the process I ran into difficulty. One more night without my computer.
On the following day I made another visit. This time I had to wait to see a technician. I walked around the mall and grabbed a coffee and a bite to eat. After an hour and a half of waiting my issue was resolved. Well, at least I thought it was resolved. Before I left the technician explained all the steps I had to take to complete the transferring process and then how to log back on.
Once home, I started the transferring process right away so I wouldn’t forget the steps and then I waited for the data to be brought back over to my newly refurbished and improved laptop. Success! Not so fast.
After the data was returned, I tried to log back on and this is where a whole new set of problems started. I typed in my password, pushed the return button and waited. All I got was the spinning wheel and it didn’t stop. I phoned Apple support. They guided me through a recovery process which would take a few hours and they told me if that didn’t work I needed to go back to the store.
Of course, it didn’t work, and I went back to the store again. This time I stayed there for four hours. I was the last person to leave. To the credit of the three technicians who tried to help me, they were determined to find a solution to my problem. I was so afraid that I had lost all my photos (over 4000), even though I had them backed up. In the end they put a screen shot on the laptop so that I could see the steps I needed to take when I went home and they they arranged for Apple Support to call me next day to make sure I was able to carry out the steps.
I wish I could say that was the end of it but it wasn’t. When Apple Support called they were given permission to visit my computer so that they could see my screen and together we tried numerous other options. I’m happy to report that we were able to retrieve all my data. When I saw my original desktop screen saver come up and all my folders I was relieved. I’m not sure if the slowness issue has been resolved but right now I don’t care. I’m just happy to be able to write on my blog again.
The reality is that my computer is almost five years old. I know that I’ll need to buy a new one in the near future but I was hoping to put it off for at least a few more months. Hopefully, all this effort will have been worthwhile. I certainly learned a lot about computers over this past week.
Time to catch up and share some more stories, art and photos.