Computer Woes

….it’s been a strange couple of weeks

You may have noticed that I haven’t posted anything in over a week. I took my computer to the Apple store to see if there was anything that could be done to fix the lack of speed and the freezing problems that I had to endure. This is how the journey began. I say journey because after the initial visit I returned at least four more times and spent countless hours on the phone with Apple Support.

None of this is a criticism of Apple. I’ve always loved their products and their service is very professional and friendly. The staff at the store and on the phone spent at least  8 hours with me and it was all free of charge.

After the first visit it was decided that a cable would be replaced, the hard drive would be wiped clean and the newest operating system would be installed. This should have fixed the slowness and freezing problems. My job was to back up the hard drive. When I went home I had to find the external hard drive that I bought three years ago. Just as I was about to give up I found the never opened box in a most unlikely place. I quickly opened the package and plugged it into my laptop and the process began. Four hours later the job was done.

The next day I returned to the store and left my computer with the technician but the job wouldn’t be done until the next day. It was odd not having my computer that night. I even returned to the store close to closing on the off chance that it was ready. No such luck!.

The next day after work I went back to the mall to pick up my computer. Now I had to transfer all my data back into the computer. I thought I knew how but soon after starting the process I ran into difficulty. One more night without my computer.

On the following day I made another visit. This time I had to wait to see a technician. I walked around the mall and grabbed a coffee and a bite to eat. After an hour and a half of waiting my issue was resolved. Well, at least I thought it was resolved. Before I left the technician explained all the steps I had to take to complete the transferring process and then how to log back on.

Once home, I started the transferring process right away so I wouldn’t forget the steps and then I waited for the data to be brought back over to my newly refurbished  and improved laptop. Success! Not so fast.

After the data was returned, I tried to log back on and this is where a whole new set of problems started. I typed in my password, pushed the return button and waited. All I got was the spinning wheel and it didn’t stop. I phoned Apple support. They guided me through a recovery process which would take a few hours and they told me if that didn’t work I needed to go back to the store.

Of course, it didn’t work, and I went back to the store again. This time I stayed there for four hours. I was the last person to leave. To the credit of the three technicians who tried to help me, they were determined to find a solution to my problem. I was so afraid that I had lost all my photos (over 4000), even though I had them backed up. In the end they put a screen shot on the laptop so that I could see  the steps I needed to take when I went home and they they arranged for Apple Support to call me next day to make sure I was able to carry out the steps.

I wish I could say that was the end of it but it wasn’t. When Apple Support called they were given permission to visit my computer so that they could see my screen and together we tried numerous other options. I’m happy to report that we were able to retrieve all my data. When I saw my original desktop screen saver come up and all my folders I was relieved. I’m not sure if the slowness issue has been resolved but right now I don’t care. I’m just happy to be able to write on my blog again.

The reality is that my computer is almost five years old. I know that I’ll need to buy a new one in the near future but I was hoping to put it off for at least a few more months. Hopefully, all this effort will have been worthwhile. I certainly learned a lot about computers over this past week.

Time to catch up and share some more stories, art and photos.



Another New Computer and Long Overdue Photos

…. took the new one back and exchanged it for the newest version

Last night I couldn’t believe that Apple introduced a new version of the MacBook Pro, one week after buying my laptop. It was more powerful and cheaper. I checked my receipt and learned that I could return my purchase up to June 18th. I expected a fight but got quite the opposite.

Returning my purchase was painless. It couldn’t have been easier. So here I sit with a ‘newer’ laptop. K figures it will last just that much longer than the last version. My love for Apple has been renewed.

I’ve finally been able to access my photos. They include pictures of our special lunch with K after his last chemo treatment.

Me, A and J.

Hamming it up for the camera.

That’s better!

Late for My Appointment, Lost My Glasses

…. not sure I feel any smarter

I was so looking forward to going to the Genius Bar and learning the nuances of my new laptop. The problem was I started to mark projects after school and I totally lost track of the time. When I looked at the clock it was already 5:45 and my appointment was at 5:00.

I decided to go to the store anyway, apologize for missing my appointment and book another time. However, as I was packing up to leave I couldn’t find my glasses. I remember taking them off to read and mark the projects but I could not find them. I ran between my 2 classrooms looking for them but no luck. Luckily I had my prescription sunglasses in my purse so I was able to drive.

I got to the mall shortly after 6:00 and waited to be served. Normally when you walk into the Apple store you are accosted by an employee within seconds. Today the store was busier than ever and after waiting about 10 minutes I finally found someone to help me. I apologized for missing my appointment and moaned about some of the problems I was having with my new computer. The receptionist quickly booked another appointment for 7:00 that same evening.

I went back into the mall and grabbed a package of sushi and an iced coffee (no sugar) and found a table to sit and eat my ‘dinner’. I find sushi works well in a pinch when you need to eat something on the run and sitting down at a table is key for me. I actually feel like I’m having a proper meal. I know it’s all psychological but it helps because I am focused on what I’m eating.

My new laptop in all its glory at the Genius Bar.

Back at the Genius Bar a very nice woman helped me with some of the ins and outs of my laptop. It’s amazing how much has changed in less than four years. In one hour I was able to transfer all my photos from my old computer and copy all my songs, videos, and films from iTunes. We also set up iCloud on my phone and I learned how to stream my photos from my phone to the computer. She also showed me how to transfer my contact list from the computer right to my phone. I couldn’t believe how fast it was. I had actually started to add each contact individually. It was going to take me forever.

When my hour was up I still had to transfer my music from iTunes into my new iTunes and I was under the impression that it was as simple as dragging the folder into the new folder. Well apparently not! Another technician came over to help me and my ‘copied’ music was downloading again but this time it took over an hour. The store literally closed down, the cleaners had arrived and the staff was leaving before I could leave.

When I got outside it was actually dark and because I had lost my glasses earlier I had to drive home with my sunglasses on. A very strange feeling indeed. Needless to say I arrived home safe and sound.

Sorry for Not Responding

…. looks like I’m going to have to bite the bullet and buy a new computer

The thing I miss most about not having a fully functioning computer is replying to emails and thanking people when they ‘like’ one of my posts. I am able to read everyone’s comments (with some difficulty) but I can’t even push the like button or make comments when I see things I like.

At the moment I’m working on my husband’s computer. I can’t always depend on using it though because he needs his for his business. Today is not a good day for him. The side effects of his last chemo session are hitting him hard this time around. Thank goodness it’s the last time (for now) that he has to endure this dreadful nausea.

I also miss posting pictures on my blog. I don’t feel I can download my photos on other people’s computers so at the moment all my pictures are sitting in my camera waiting for that new computer.

On the weight loss front, the scale had been up and down or static this week …. except today, it finally showed a significant loss. I am now down 14 1/2 pounds. Hooray!!! I’m almost hesitant to share this with you because of the fluctuations on the scale but on the other hand it keeps me motivated to keep going.

I’m going to try to keep my activity level up for the next two weeks because the Girls on the Run 5 km is two weeks today. It won’t be easy because it’s also report card time. Enough said.

For those of you who are following my blog, don’t give up on me. I read yours everyday and hopefully I can be up to full speed again in the next few days.


Rain, Rain and More Rain

…… and my computer is really sick.

Double whammy!

Never in my life have I ever seen so much rain and for so long. It’s been raining for over 15 hours and at times it looked liked a typhoon out there. I think it’s the wind that makes this day seem unbearable. Trees are down, a subway station flooded, power outages and umbrellas are useless.

It was a PA day today. The kids had the day off and I can only imagine how restless they must have been not being able to go outside. When I finally got to school I completed a lot of tasks that I can’t do when the students are around. The day was intended to get a head start on report cards but I didn’t even get close to a computer.

That brings me back to my computer. Right now I’m using my husband’s laptop but it’s just not the same. At Apple this morning I was told that it would cost a minimum of $600.00 to fix my computer. That’s not going to happen. I’ve pretty much decided that I’m buying a new one. The question is when? If I win the lottery tonight I’ll be back at the Apple store tomorrow. Wish me luck!

What lesson did I learn from this experience? …….don’t drink your morning coffee while checking your blog stats on the computer!!!!

My Computer is Sick

….. we have an appointment to see the computer doctor tomorrow morning

Today was K’s last chemo treatment. The girls and I decided to surprise him and join him for lunch at a nice restaurant on Roncesvales. He was really pleased to see us walk through the door. While we were in the restaurant an old friend of ours walked through the door. I don’t think he recognized us right away but we invited him to join us. It was nice to catch up with him. He told us that he had an art show next to the restaurant and invited us to look at his paintings.

In the coffee shop, next door, there were about a dozen small colourful abstract paintings done by Sam. After admiring his work the strangest thing happened. He asked us which ones were our favourites and then he pulled them off the wall and gave them to us. I tried to pay for them but he wouldn’t take any money. When I get back on my own computer I will post a picture of the painting he gifted me.

I might have to take a break from posting stories for a few days until I get my computer problems sorted. Hopefully it will be sooner rather than later. I also need my computer to work on my report cards. I miss it already. Stay tuned.